Returns & Exchanges

At Vismay Online Shop, we want you to love your fashion finds, which is why we offer a hassle-free 14-day return and exchange policy for all unworn items with original tags. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution to get you the style you deserve.

Return Process

• 1.
  Initiate Request

  Log into your Vismay account, navigate to your order history, and select the items you wish to return or exchange to receive a Return Authorization.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all labels and tags are intact to qualify for a full refund or exchange.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location near you.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your exchange item within 5-7 business days.